Solution Enablement Engineer

About Tekst & Our Mission
At Tekst, we just raised $13.5M in Series A funding to rebuild Process Intelligence for the Agentic era. We’re building the context layer that allows AI agents to work at scale on the back-office processes that actually matter. With enterprise customers like Daikin, Colruyt, Mitsubishi and Nokia, we are cutting through the AI hype to deliver real, measurable automation.

The Role
As a Solution Enablement Engineer, you are the architect of our ecosystem. You will build the Tekst Academy, design our certification programs and ensure that our "Agentic AI" becomes understandable and scalable for the entire world.

What will you be doing?

• Architect the Tekst Academy: Design and launch our Learning Management System (LMS). You determine how new users transform into "Power Users" through on-demand learning and structured certifications.

• Scale knowledge, not tickets: Your goal is to eliminate support tickets by building a superior self-service portal. You translate complex technical product updates into bite-sized documentation and high-quality video guides.

• Enablement for the field: Develop the training programs that our Solution Engineers deliver in the field. You focus on creating repeatable, scalable content rather than one-off sessions.

• Product-feedback loop: Act as the voice of the user within our technical team. Capture insights from the field and translate them into concrete requirements for Engineering and Product.

• Strategic triage: Monitor technical issues not just to solve them, but to analyze why they occurred. You drive structural improvements in our documentation and product to prevent future friction.

What's in it for you?

• Attractive compensation and benefits

• You own the "Enablement Layer." You decide how our educational content looks, from video walkthroughs to deep-dive technical integration guides.

• Your work ensures that Tekst can onboard thousands of new users seamlessly as we expand internationally.

• Join a high-growth, high-trust environment in our Ghent HQ.

• Experience: 2-5+ years in technical support, customer enablement or technical training for enterprise SaaS.

• Technical savvy: Comfortable with API documentation, integrations and troubleshooting. You understand the "how" behind our microservice architecture.

• Communication excellence: A natural ability to explain complex concepts (like AI/ML) to both technical and business audiences.

• Tooling: Hands-on experience with LMS platforms and support portal tooling (Zendesk, Intercom, Skilljar, or similar).

• Self-service mindset: You’d rather build the perfect answer once than answer the same question fifty times.

• Languages: Proficiency in English is a must. Given our Benelux customer base, Dutch and/or French is a very strong plus.