Customer Success Manager (Mr.)

Tekst is on the lookout for an experienced Customer Success Manager. At Tekst, our mission is to make AI work for the enterprise. As a Customer Success Manager, you will own a portfolio of strategic accounts, ensuring our customers achieve their business objectives with our AI-powered automation platform while maximizing retention and expansion opportunities.

What will you be doing?

As part of the Customer Success team, you will be responsible for managing and growing our customer relationships:

• Own the end-to-end customer journey for your portfolio, driving adoption, retention, and expansion

• Develop and execute tailored success plans that align our solution with each customer's strategic business goals

• Lead quarterly business reviews with senior stakeholders, demonstrating ROI and identifying opportunities for deeper engagement

• Identify and mitigate churn risks through proactive engagement and strategic intervention

• Partner with Sales to identify upsell and cross-sell opportunities within existing accounts, contributing to ARR growth

• Serve as the voice of the customer internally, influencing product roadmap and go-to-market strategies

• Mentor junior team members and contribute to the evolution of CS best practices
  

What's in it for you?

Attractive compensation and benefits

Learning and development opportunities

Fun team-building, social and sports activities

Being surrounded by an all-star team with a unicorn dream

What skills and experience do you need?

• 2-5 years of experience in customer success or account management within enterprise SaaS/software companies

• Experience with B2B SaaS products, preferably in automation or AI

• Proven track record of managing complex customer relationships and driving measurable business outcomes

• Strong business acumen with ability to understand customer objectives and align solutions accordingly

• Experience with customer success platforms and data-driven customer health monitoring

• Demonstrated ability to identify expansion opportunities and collaborate with sales teams

• Excellent communication skills in English, with strong presentation and executive communication abilities