Customer Success Manager (Mr.)

About Tekst & Our Mission

At Tekst, we just raised $13.5M in Series A funding to rebuild Process Intelligence for the Agentic era. We're building the context layer that allows AI agents to work at scale on the back-office processes that actually matter. With enterprise customers like Daikin, Colruyt, Mitsubishi and Nokia, we are cutting through the AI hype to deliver real, measurable automation.

The Role

As a Customer Success Manager at Tekst, you are the strategic partner our enterprise customers rely on to drive real business impact. You own the relationship, the renewal and the growth of your accounts — working closely with Sales, Solutions and Product to make sure every customer gets maximum value from our platform and keeps coming back for more.

You'll be joining a small, high-performing CS team where you'll have real ownership from day one. Our customers are enterprise organisations like Daikin, Nokia and Colruyt — so you'll need to be comfortable holding your own in a room with CFOs and CIOs.

What will you be doing?

• Own a portfolio of enterprise accounts end-to-end — from onboarding through to renewal and expansion

• Guide new customers through their first 90 days, driving early adoption and tangible business wins

• Build strong, lasting relationships with senior stakeholders, becoming their trusted advisor on AI-driven process automation

• Proactively identify expansion and upsell opportunities and collaborate with Sales to close them

• Run structured business reviews, track account health and act before issues become problems

• Be the voice of the customer internally, advocate for feature requests with Product and stay sharp on what's being built

• Support the development of CS processes, playbooks and documentation as the team scales

What's in it for you?

• Competitive compensation including commission on renewals and expansions

• Real ownership and impact in a fast-growing AI scale-up post Series A

• Work with a tight-knit, ambitious team and some of the most exciting enterprise customers in Europe

• Learning and development opportunities and direct mentorship from experienced CS leaders

• Fun team-building, social and sports activities

What we're looking for?

• 3-7 years of experience in Customer Success, Account Management or a commercial client-facing role in SaaS or tech

• A commercial mindset; you spot growth opportunities and aren't afraid to have the revenue conversation

• Proven ability to build and maintain relationships with senior stakeholders, including C-level

• Strong project management skills; you can run a complex onboarding and keep multiple accounts moving simultaneously

• Experience with change management or helping customers adopt new ways of working is a big plus

• Analytical and data-driven; you use numbers to tell a story and prioritise your time

• Fluent in English, Dutch is a very strong asset

• Based in or willing to regularly travel to Ghent